Returns & Exchanges

Returns
and Exchanges

If you find yourself unsatisfied with your purchase for any reason, we're happy to help you make a return or exchange it for something you love! Any new, unworn, and unaltered products from JNY.com with tags still attached can be sent back within 30 days of your original purchase date. Your refund will be issued in the original payment method with a $7 shipping & processing fee deducted.

If you find yourself unsatisfied with your purchase for any reason, we're happy to help you make a return or exchange it for something you love! Any new, unworn, and unaltered products from JNY.com with tags still attached can be sent back within 30 days of your original purchase date. Your refund will be issued in the original payment method with a $7 shipping & processing fee deducted.

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EXCHANGES

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RETURNS

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ASSURANCE

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White Background with Grey Border

EXCHANGES

Exchanges Icon

"Lorem ipsum dolor sit amet, in nam verear apeirian adipiscing. Usu doming doctus lucilius cu, tantas ocurreret ut duo. Usu in discere fastidii, id ius tota paulo oblique. Feugiat similique duo id.

"Lorem ipsum dolor sit amet, in nam verear apeirian adipiscing. Usu doming doctus lucilius cu, tantas ocurreret ut duo. Usu in discere fastidii, id ius tota paulo oblique. Feugiat similique duo id.

White Background with Grey Border

RETURNS

Returns Icon

"Lorem ipsum dolor sit amet, in nam verear apeirian adipiscing. Usu doming doctus lucilius cu, tantas ocurreret ut duo. Usu in discere fastidii, id ius tota paulo oblique. Feugiat similique duo id.

White Background with Grey Border

ASSURANCE

Quality Assurance Icon

"Lorem ipsum dolor sit amet, in nam verear apeirian adipiscing. Usu doming doctus lucilius cu, tantas ocurreret ut duo. Usu in discere fastidii, id ius tota paulo oblique. Feugiat similique duo id.

Common Return Questions

Do you offer exchanges?

  • We are happy to offer online exchanges for different sizes or different styles. Unworn items may be exchanged within 30 days after purchase. Note the reason why for the exchange and what item you would like in what size, and we will be happy to ship you the new product once your return has been received if the requested item is in stock. You will be credited or charged the difference between the returned item and the requested item. If the requested item is out of stock, we will initiate a refund.

How do I make a return?

  • In our Returns Center, https://jny.loopreturns.com, enter your email address in the first field and your zip code in the second field to begin your return. Once your return is authorized, you will receive further step-by-step instructions by email.
  • Follow the instructions in the email to receive your prepaid shipping label via email.
  • Print and affix the prepaid label to the outside of your shipping bag and be sure to include the packing list inside. You can easily ship your return items in the package they were received in. You can reseal the bag with the seal on the tab or secure the tab with additional packing tape. Please ensure that your items are secured safely in the package with no holes or places it could easily tear.

How long will it take to process my return?

  • Once a return is received, the package will be given an initial inspection and queued for processing. Final return processing can take up to 10 additional business days. During this time, the funds will be returned to your original payment method of choice. You will receive an email once your credit is processed. Though we process your credit immediately, it could take an additional 3-5 business days for your bank to generate a refund back to your original form of payment. Therefore, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of the processing of your return or exchange.

What items are returnable?

  • Returns must be received within 30 days of the original delivery date and must be accompanied by the generated return slip,
  • Products indicated as final sale cannot be returned, exchanged, or refunded unless the product is damaged.

What items are non-refundable?

  • Items worn, altered, or washed/laundered
  • Items indicated as Final Sale (merchandise with a price ending in .88)
  • Items not purchased online at JNY.com

May I return an in-store purchase online?

  • Only items purchased on JNY.com may be returned to JNY.com.
  • Jones New York merchandise, purchased from other retailers, whether online or in-store, must be returned to the retailer from which it was purchased.