Please use our easy, step by step process to begin a return.
Need to make a return?
We accept returns of all new, unworn and unaltered merchandise purchased from JNY.com, with original tags attached. Returns must be received within 30 days of the original purchase date and must be accompanied by the return slip generated from the Online Returns Center or return slip that came with your order.
We charge a $7 shipping & processing fee on all returns that will be deducted from your refund amount
We are not responsible for loss or damage to the product during transit. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage.
Please note that shipping fees are non-refundable and final sale merchandise (merchandise with a .88 cent price ending) may not be returned or exchanged.
Once your package is received, a refund will be credited based on our return policy. Refunds are issued in the original form of payment within 5 business days of receiving your return. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of processing for your return or exchange.