EASY ONLINE RETURNS

We hope that you absolutely love the item(s) you purchased from us. If not, we’ll be happy to take any unworn or defective merchandise within 30 days of delivery date. Returns or exchanges after 30 days and items marked FINAL SALE or AS IS will not be accepted.

Important Information about Returns:
  • Please return merchandise in the original box and with all tickets attached. If you do not have the original packaging, please package merchandise securely to avoid damage.
  • You must provide a copy of your packing slip within your package to ensure you get properly credited for your return. If you don’t have one, please contact us by calling (888) 255-7992 or emailing us at customer_relations@jny.com and asking for one.
  • Credits are issued back to the original form of payment only.
  • If you paid by check, you will receive your credit in the form of a bank check which will take approximately 6-8 weeks.
  • Shipping charges and sales tax on shipping are not refundable.
  • If you use one of the pre-paid labels we provide, $7.50 will be deducted from your return.
  • International returns must be pre-authorized prior to returning. Please contact us by calling (888) 255-7992 or emailing us at customer_relations@jny.com for a pre-authorization approval and instructions for returning.
How to Return Your Item
  1. Properly mark your packing slip with the item being returned and the reason for your return. Your packing slip is the receipt that was included in your original shipment. Please contact us by calling (888) 255-7992 or emailing us at customer_relations@jny.com if you need a copy of your packing slip.
  2. Pack and seal your return securely, in the original carton and packaging, and include the packing slip. If you do not have original packaging, please package merchandise securely to avoid damage.
  3. You have 3 options for shipping your item back to us:
    1. Mail your return using the pre-paid UPS shipping label located in your package. If you use this label, we will deduct $7.50 from your order refund for return postage.
    2. Generate a pre-paid shipping label on our website using a desktop computer. Please select Easy Online Returns from the bottom of our homepage to begin the return process. If you use this label, we will deduct $7.50 from your order refund for return postage.
    3. Pick your own shipping method. We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. Please ship to:

      Attention: ECommerce Fulfillment
      Jones New York
      99 Motivation Drive
      Lawrenceburg, TN 38464

    4. If you use a pre-paid label that we provide, please be sure to retain the tracking number in the event the package is lost. When the package is ready to be mailed back to us, you can take the package to your nearest UPS drop-off location or you can call UPS and schedule a pick-up (pick-up is available in most locations).

Please allow two weeks for your return to be processed. You will receive an email notification when your return has been processed.

Refunds & Credits

Refunds on returns are in the form of original payment. Please refer to the reference chart below for information on credits. When the item is received at our warehouse it takes approximately 5-7 days to be processed.

Refund breakdown based on original order payment method:

A credit card - Refund your purchase amount to that same card.

A gift card - Refund your purchase amount to an electronic gift card which will be emailed to you.

Rewards Voucher - If the voucher has not expired you will receive a new voucher emailed to you.

Coupons & Promotions

You will only be refunded the amount you paid for an item. Coupons and promotions cannot be reissued for a new order. If you would like to return an item and order the same item in a different color or size and it is within the return policy guidelines, we can honor the initial price you paid on your new order. You will need to contact us in order for us to do so.

Refunds include the taxes, but not shipping, originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Notes: If you pay using both a gift card and a credit card, and later decide to return your purchase, the amounts are credited differently depending on whether you return all or part of the original purchase total. For example, if you split a $100 total between a gift card and a credit card, we would refund half the return to the credit card, and half to a new gift card we would send you. But if you returned only one item with a cost of $60, we would refund $50 of that to your credit card and $10 to a new gift card. And if you returned the $40 item, the entire refund would go to the credit card.

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