We hope that you are happy with the items you have selected. We will be happy to return/exchange unworn and unaltered merchandise or defective merchandise within 30 days of delivery date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.
For returns accompanied with a packing slip a refund will be made in the form of original payment for the price noted on the slip. Credits should appear on your next credit card billing statement. If payment was made by check, you will receive a bank check in approximately 4-6 weeks. If you do not have your packing slip, please contact us at (888) 255-7992 and we will be happy to assist you in obtaining one.
Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact us at (888) 255-7992 or click here to e-mail us to ensure you receive proper reimbursement.
Shipping and handling charges and sales tax on shipping are not refundable. Please note that merchandise purchased at jny.com cannot be returned to, or exchanged at, Jones New York Outlet stores or department stores.
Prepaid labels may be used for jny.com purchases only. We regret we cannot process returns for items purchased on any other website, or in retail, outlet or department stores.
Mail your online return using the pre-paid UPS shipping label located in your package or you can create by clicking here and we'll simply deduct a flat fee of $7.50 from your order refund for return postage. If you decide not to use the pre-paid label, the $7.50 fee will not be charged. Fee also does not apply to JNY Rewards members.
Follow the below instructions to package your return and mail it back to us:
1. Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your packing slip.
2. Pack and seal your return securely, in the original package if possible, and include the completed packing slip.
3. Create your UPS return shipping label.
4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
5. Take the package to your nearest UPS drop off location or you can call UPS and schedule a pick up (pick up is available in most locations). If you would like information on the closest UPS drop off location please call (800) 742-5877.
6. PLEASE RETAIN YOUR TRACKING NUMBER.
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.
We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.
Attention: ECommerce Fulfillment
Jones New York
99 Motivation Drive
Lawrenceburg, TN 38464
If you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.
Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.
Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.
These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).
Please note, PayPal orders can NOT be exchanged. You can return your item back to the warehouse and a credit will be issued. You will have to place a new order through our website for the replacement item. Our warehouse can only refund your PayPal account and is not authorized to charge your PayPal account.
Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles.