We hope that you are happy with the items you have selected. We will be happy to exchange/return unworn merchandise within 30 days of the delivery date. Please return items with any original tags and tickets attached, and in their original boxes, if applicable, to the address below.

For returns made with a packing slip you will receive a refund for the purchase price in the original form of payment. If you do not have your packing slip, please contact us at (888) 255-7992, and we will be happy to assist you in obtaining one.

Shipping and handling charges, and sales tax on shipping, are not refundable.

If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact our Customer Relations department at (888) 255-7992 or click here to email us to ensure you receive proper reimbursement. Without the packing slip, you will receive a merchandise certificate for the current value of the merchandise.

If you choose to return your purchase to exchange it for another item, your credit card will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Once your product is received in the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.

Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow two weeks for your return to be processed.

A credit should appear on your account within two billing cycles.

Attention: E-commerce Fulfillment
Jones New York
2350 W.O. Smith Drive
Lawrenceburg, TN 38464

Please note: Items purchased at jny.com can not be returned to, or exchanged at, Jones New York Outlet stores or department stores.