International FAQ's

International Shipping Overview

We are happy to announce that Jones New York has a new international shipping solution, so you can now ship your favorite Jones New York products to select international destinations. To ship items internationally, simply look for the flag at the top right corner of the site and click on the flag to choose your destination. Your order total will include all costs to get the products directly to your door, so you won't have any additional charges when the product arrives. Once you submit your order, the total is guaranteed at the exchange rate indexed at the time your order is placed.

International Order Charges

We are partnering with Borderfree to bring international shipping to our customers. Please note your credit card will be billed by Borderfree and your credit card statement will read “BF*JNY” where “BF” denotes the Borderfree network. Your credit card will be authorized by Borderfree when you submit your order. Your credit card will be billed by Borderfree at the time your order leaves the Borderfree warehouse in the U.S.

Shipping To United States from International Location

All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Placing an International Order

All orders shipping outside of the United States must be placed on our website. If you have any trouble placing an order for international shipment, please contact us at customer_relations@JNY.com or 512-501-8292.

International Shipping Options

International Shipping options vary depending on the country you will be shipping to. At order checkout you will see the options available to you, as well as the estimated delivery time.

Gift Cards on International Orders

For international orders we do not offer gift cards for purchase or accept gift cards as payment. We apologize for any inconvenience.

Tracking an International Order

To track the status of your order, click here.

International Size Chart

Please click here to view our size chart.

Returns

If for any reason you are not satisfied with your purchase, please contact us at customer_relations@JNY.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. You will receive a return authorization number from our Customer Service team, as well as return instructions. We will accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You will be responsible for return shipping charges.

Please note: We cannot accept a return without a return authorization number.

Exchanges

We currently cannot accept exchanges for internationally shipped orders. If you are not happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.

Price Adjustments

We do not offer price adjustments on international orders due to factors such as the length of shipping time and customs tariffs and taxes.

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